Shipping Policy

SHIPPING POLICY 

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). During peak periods, including sales and holiday seasons, processing times may be extended. Customers will receive a confirmation email once their order has been successfully placed, followed by a shipping confirmation with tracking details once dispatched.

2. Shipping Within the United Kingdom

We are pleased to offer free standard shipping on all UK orders.

• Standard Shipping (UK): 1–5 business days

All UK orders are shipped directly from our UK facility, ensuring fast and reliable delivery.

3. International Shipping (Shipped from the UK)

All international orders are dispatched from the United Kingdom. Delivery times and costs vary by region:

• United States & Canada:

• Estimated delivery: 7–12 business days

• Shipping fees calculated at checkout

• Europe:

• Estimated delivery: 5–10 business days

• Shipping fees calculated at checkout

Please note that international delivery times may vary depending on the destination and customs processing.

4. Customs, Duties & Taxes

As all orders are shipped from the UK, international customers (including those in the United States, Canada, and Europe) may be subject to customs duties, import taxes, or additional fees upon arrival. These charges are the responsibility of the customer and are determined by the destination country’s regulations.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. This allows you to monitor your shipment directly through the courier’s website.

6. Shipping Costs

• UK: Free standard shipping on all orders

• International: Shipping costs are calculated at checkout based on destination and selected shipping method

7. Shipping Restrictions

Certain locations or regions may have limited delivery availability. We do not guarantee delivery to PO Box addresses for international orders.

8. Failed Deliveries & Returned Packages

If a delivery attempt is unsuccessful and the package is returned to us, customers may be required to pay an additional shipping fee for re-dispatch. We are not responsible for failed deliveries due to incorrect shipping details provided at checkout.

9. Delays & Liability

While we aim to meet all estimated delivery times, delays may occur due to factors beyond our control, including courier issues, weather conditions, or customs clearance. We are not liable for such delays once the order has been dispatched.

For any further questions, please contact our customer support team.